Mediation of consumer disputes - ANM CONSO
In accordance with articles L611-1 et seq. and R612-1 et seq. of the French Consumer Code, the Consumer may have recourse to free mediation in the event of any contractual dispute concerning the performance of a sales contract and/or the provision of services that cannot be resolved by means of a complaint previously lodged with our customer service department.
He/she should contact the Association Nationale des Médiateurs (ANM) either by post at 62 rue Tiquetonne 75002 PARIS or by e-mail by filling in the online referral form at the following address www.anm-conso.com.